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Источник: https://cloudblogs.microsoft.com/dyn...d-experiences/
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A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions. That world no longer exists. Eighty-one percent of consumers1 want to purchase fromRead more

The post Customer journey orchestration: The next frontier of connected experiences appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...d-experiences/