powerobjects: Extending Customer Voice and Omnichannel to report on Agent and Queue Satisfaction

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Источник: https://powerobjects.com/dynamics-36...-satisfaction/
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Omnichannel for Customer Service has a great out-of-the-box configuration using Microsoft Customer Voice to present a post-conversation survey once an Omnichannel session has ended. You can find the documentation for this implementation here. While Customer Voice is a useful tool, the out-of-the-box version does not link to the conversation. Thus, if an Omnichannel Manager would like to get survey...

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Источник: https://powerobjects.com/dynamics-36...-satisfaction/