Вакансия MS Dynamics CRM Project Manager or consultant (Москва)

[viktorovdm]

Вакансия: Microsoft Dynamics CRM Project Manager or consultant в западную компанию в штат, м. Дмитровская (Москва)

The CRM Project Manager will have a strong understanding of Marketing & Sales processes (ideally in the media/IT industry) and ability to translate business requirements into scalable sales force solutions in alignment with the corporate strategy. Cross system synergies, system consolidation and process harmonization play a key role as well as integration of the system solutions with various systems to build compelling end-to-end lead to order processes.

To develop the future of your area of responsibility you constantly consider external best practices and relevant trends in solution design and application management. You communicate IT capabilities actively in a challenging global environment and you are excellent in describing IT solutions in business language. You contribute and drive requirements gathering in projects.

Managing external service providers and consultancy firms is also a responsibility as well as managing small projects to provide innovative solutions in the design and implementation of customer care solutions.
The key responsibilities of this position are :

1- Business requirements ownership and translation into functional and technical requirements
2- Being the voice of the Business Units internal customers to the development team to ensure the solution is delivered with integrity and respect to the external customer needs
3- Actively participate to the phase of the project such as requirements gathering, design, development, testing and support.
4- Project management responsibilities : Deliver quality product for each project or phase on time, within budget and quality (no disruption to the business team). Manage the day to day of the project : timeline, resources issues, project issues, status report.


This position will assume a role in driving new innovation. The successful candidate must demonstrate broad knowledge of call center, customer relationship management, Product Order Management and service center business processes, an excellent understanding of project management and excellent teamwork abilities and a good understanding of change management principles.

The individual will need to be organized and deliver quality and efficiency.

Position Activities and Tasks
1- Organize and lead the business requirements session between the stakeholders and ensure business process are defined as well (as is and to be).
2- Capture the business requirements and document them in business terms so the stakeholders and users can appreciate and understand them.
3- Translation of business requirements into a solution that meets business acceptance and the subsequent successful implementation of that solution. Translation of business requirements into functional specifications for development or application evaluation.
4- Participate actively to the design and the development of the solution. The position represents the voice of the customer to the development team to ensure the requirements are delivered with integrity and respect to the customer need. This should cover functional and technical but does not require the position to be able to ‘code or configure’.
5- Recommend process enhancements
6- Build and keep the testing and live scenario up to date during the different phases of the project(s).
7- Organize and lead the End to End testing, Integration testing with the business and the development team.
8- Organize and lead demo to the stakeholders to provide visibility.
9- Provide guidance for Data cleanse and Data conversion.
10- Provide assistance to the Learning and training department to ensure accuracy of the user guide. Communicate system and procedural changes to the Learning and Training department through excellent written and oral communication
11- Provide assistance to the change management team to ensure full adaption of the solution and process through excellent written and oral communication.
12- Provide Business application support during Warranty and also during the life cycle of the project.
13- Assist the development team to transition to the production support group.
14- Evaluate new releases of software from vendors.
15- Project Management responsibilities :
a. Deliver quality product for each project or phase on time, within budget and quality (no disruption to the business team).
b. Manage and track the budget – OPEX and CAPEX. Work closely with the financial controller to ensure Rolling estimate and financials are matching.
c. Participate in the project milestone approval process by working with the project sponsor to develop opportunity requests
d. Status reporting.
e. Manage the people, work and resources involved.
f. Communicate status reporting within the project to the respective stakeholders.
g. Manage project issues, risks and plan deviations.
h. Establish the project framework during the planning phase and complete the Project Charter.
i. Perform all of the responsibilities of a supervisor in leading a team of business analyst, developers, functional resources, including prioritizing assignments & tasks, mentoring, coaching, including contribution in setting goals for each staff member, assisting with the creation and delivery of performance appraisals, and assisting with recruiting and employee development. Those responsibilities will be applicable to Contractors recruitment and evaluation. Perform on-boarding of resources and all administrative tasks for successful on-boarding.
j. Meet weekly with project teams and project sponsors to discuss project status.
k. Facilitate project meetings including issue resolution sessions.
l. Document and track action items.
m. Ensure adoption of the changes, enhancements by the users to ensure full ROI is obtained.

Qualification
• Bachelor Degree or Master Degree
• Deep sales force process experience, ability to understand & design highly complex solutions.
• Ability to map out business process flows and objects
• Ability to produce complex technical documentation for mapping objects and processes
• Strong hands-on platform experience - must understand and be able to implement sales force configurations
• Knowledge of integration and migration tools (big CRM / ERP systems knowledge is a must)
• Strong analytical/problem solving skills with ability to learn quickly
• Knowledge in Application Lifecycle and Implementation processes
• Excellent communicator experienced in global, multi cultural project setups
• The candidate must also have knowledge in telephony system as well as contact center monitoring tools.
• The candidate must also have experience in leading projects with order management and contact Center solutions and delivery responsibility involving Interaction Center and Web Channel/E-commerce type of solutions


Если Вам интересна данная вакансия, пожалуйста, пришлите мне Ваше резюме на мейл sap@pennylane.ru

А я Вам позвоню и расскажу все подробности!


Best regards,
Dmitry Viktorov
Head of IT / SAP department
Penny Lane Personnel
Mobile +7 (926) 617-08-84
Phone +7 (495) 228-00-99, ex. 2082
Mail: sap@pennylane.ru
www.personal.pennylane.ru

Присоединяйтесь к нам в Facebook!
http://www.facebook.com/PennyLanePersonnel